About the Role
We're looking for a friendly, organized, and compassionate Veterinary Customer Service Representative/ Receptionist to join our team! As one of the first points of contact for our clients, you'll play an important role in creating a welcoming experience and helping our veterinary hospital run smoothly each day with accuracy, efficiency, and excellence.
If you enjoy connecting with people, staying organized in a busy environment, and making a difference for pets and their families, this could be a great opportunity to grow your skills and become part of a team that values excellent client service and quality veterinary care.
What You'll Do
- Welcome clients and patients with warmth and professionalism while maintaining a clean, organized, and inviting reception area.
- Answer incoming phone calls, text messages, faxes, and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
- Schedule appointments efficiently to support daily workflow and the needs of our veterinary team.
- Check clients in and out, take payments, and assist with administrative tasks that keep the hospital running smoothly.
- Collect and update customer and patient information for accurate communication and record keeping.
- Provide compassionate, discreet emotional support to clients during stressful or difficult situations, understanding that veterinary care can involve challenging medical outcomes.
- Communicate effectively and professionally with veterinarians, veterinary assistance, and fellow team members to support a positive experience for clients and patients.
- Help clients navigate their veterinary visits by providing clear information and ensuring their questions reach the right team member.
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